It is company policy that our customer databases remain confidential
and private. We have not, will not, and won't ever sell names to
"spammers" or other parties who would like to use our databases to
advertise or solicit their products or services. Mobile Spy does not
collect any information from your phone other than the information
required for the product's successful operation. Your private
information is safe with us.
to optimize the user experience and improve our service.
- Piwik analytics: allows us to understand how users interact with
the website, helping us optimize site performance and usability.
- Avangate: allow us to track the sales process.
AUTOMATIC LICENSE RENEWAL
At the point where you made your Mobile Spy purchase and selected
Automatic Renewal, you hereby agree that you will be automatically
billed upon the end of your license interval that you selected:
- Quarterly: every three (3) months
- Semi-Annually: every six (6) months
- Annually: every twelve (12) months
If at any time, you can cancel your license plan. When this occurs,
your automatic billing license plan will be terminated and your Mobile
Spy account will be disabled effective immediately. Please be aware that
once you enter a new license plan billing cycle, refunds will not be
given for that new time period.
CANCELING YOUR AUTOMATIC LICENSE RENEWAL
To cancel your automatic license plan renewal, please contact Retina-X
Studios by either submitting a support ticket at the at the Retina-X
Studios Helpdesk or by chatting live with a
support agent on the support page.
Please be aware that when you cancel your automatic license plan
renewal, your Mobile Spy account will be disabled at that time from
further use. It is recommended once you cancel your billing license plan
to remove Mobile Spy from all devices associated with your account.
As with all competitors, we do not issue refunds for simply changing
your mind. If you experience technical issues with our software, we will
work with you to resolve these issues in a timely manner. If these
issues cannot be resolved in a timely manner, a refund of the purchase
price will be issued if the software is proven defective. We reserve the
right to refund an order and discontinue support and service if you are
threatening us or we determine you are using the service for disallowed
Mobile Spy is designed only to be used to monitor your child or
employee. Retina-X Studios defines each as:
- Child: Your own legal child that is under the legal age of 18 (as
defined by US law). The child must be monitored using a compatible
phone that you own. Unless you are the legal guardian thereof, you
cannot monitor a child if you hold one of the following relationships:
- Brother / Sister
- Step-Brother / Step-Sister
- Aunt / Uncle Cousin / Nephew
- Grandfather / Grandmother
- Great-Grandfather / Great-Grandmother
- Employee: Your employee at a company you own OR an employee at the
same company as you and you have managerial responsibilities for. The
employee must be monitored using a compatible phone owned by the
company and issued to the employee under your company's policies
regarding company phones. The employee must be notified they are being
monitored before monitoring can begin.
Mobile Spy cannot be used to monitor any other individuals (such as a
spouse, friend, significant other, etc.) over the legal age of 18
without that party's expressed written notarized consent. Without this
consent, it would violate the terms you agreed to at the point of
purchase and be subject to immediate termination without reimbursement.
Customers are made aware by the documentation on this web site that,
as the owner of the phone to be monitored, unrestricted physical access
to the phone to be monitored is required. Unrestricted physical access
is defined as:
- Customer has access to the device while the device is in their
- Customer has all passwords, pass codes, lock screen codes, etc. to
unlock the device to gain access.
If a customer purchases this software and does not have unrestricted
physical access to the phone to be monitored, refunds will not be issued
due to this situation.
As it pertains to jailbreaking an iPhone and/or iPad, Retina-X
Studios is not responsible for this process or assisting in this process
as it is not a Retina-X Studios product or service. The
Compatibility page on this web site clearly outlines that all
iPhones and/or iPads must be jailbroken prior to installation and also,
at the point of purchase, the customer agrees to this requirement. It is
the customer's responsibility to jailbreak their iPhone or iPad on their
own prior to purchasing the software. Refunds will not be issued to any
customer who is either unable or unwilling to jailbreak their iPhone
Also, refunds will not be given for any incompatibility issues.
Incompatibility situations would include:
- The phone to be monitored is running an operating system version
that is not supported outlined on this web site's
- A customer chooses (at their own discretion) to upgrade the phone
they wish to monitor and the new desired phone to be monitored is
running an operating system version that is not supported outlined on
this web site's Compatibility page.
- The customer's underage child / employee upgrades the operating
system version on their phone (irrespective to the owner's wishes) to
an operating system version that is not supported outlined on this web
site's Compatibility page.
The Compatibility page in this web
site outlines all of the compatible operating systems and versions the
program supports so that proposed customers thinking of purchasing
Mobile Spy will know which phone models and operating system versions
are compatible prior to purchase.
Refunds are not issued if your child or employee performs a complete
reset of the device that will, in turn, remove all installed software
from the device including this monitoring software. If your child
employee performs a device reset, it is your responsibility to gain
access to the device to reinstall our software in order to continue to
monitor that individual's activities. Additionally, if your child or
employee either claims to have discovered this software and/or has
removed the software against your wishes, a refund will not be issued.
As stated previously, it is your responsibility to alert your underage
child or employee using a company-issued device that you are monitoring
Any customer who claims that their purchase was made in error or
submitted fraudulent information will forfeit their right to any refund
and will be held liable for all charges for the transaction. Our web
site has built-in safeguards to prevent one-click purchasing by mistake.
Also, if you feel someone has made the purchase using your information,
Retina-X Studios requests you contact your bank to submit a fraudulent
charge alert so that the bank can contact the appropriate parties to
have it resolved.
Please be aware that once you enter a new license plan billing cycle,
refunds will not be given for that new time period. If you wish not to
renew, please contact us well in advance of the renewal date so that the
account can be de-activated and no new charges will incur. It is the
customer's responsibility to keep information on their license plan
Please be aware that all refunds result in immediate discontinuation
of services and support.
All sales are final.
All our products are distributed and licensed on an "as is" basis and
no warranties or guarantees of any kind are promised by Mobile Spy as to
their performance, reliability or suitability to any given task. In no
event shall Mobile Spy be liable for any loss of data or ANY DAMAGES OF
ANY KIND, financial, physical, emotional or other, which might arise
from its use.
It is a federal and state offense in most countries to install
monitoring/surveillance software onto a phone which you do not own or
have proper authorization to install. It may also be an offense in your
jurisdiction to monitor the activities of other individuals. Check all
state, federal and local laws before installing any Cell Phone
Monitoring Software such as Mobile Spy. You must always notify a person
they are being monitored if they are over age 18. Federal or local law
governs the use of some types of software; it is responsibility of the
user to follow such laws.
By installing, running, or using Mobile Spy you agree to the above
Policies. In addition you agree that you will follow the Mobile Spy
Policies at all times when using Mobile Spy. Failure to comply with our
policies will result in the account being terminated without warning.
SOFTWARE END USER LICENSE AGREEMENT (EULA)
The computer software, artwork, music, and other components included
in this product (collectively referred to herein as the "Software") are
the copyrighted property of Retina-X Studios, LLC and its licensors
(collectively referred to as "REX"). The Software is licensed (not sold)
to you, and REX owns all copyright, trade secret, patent and other
proprietary rights in the Software. You may use the Software on a single
smartphone. You may not: (1) copy (other than once for back-up
purposes), distribute, rent, lease or sublicense all or any portion of
the Software; (2) modify or prepare derivative works of the Software;
(3) transmit the Software over a network, by telephone or electronically
using any means, except in the course of your network multi player play
of the Software over authorized networks; (4) reverse engineer,
decompile or disassemble the Software. You may transfer the Software,
but only if the recipient agrees to accept the terms and conditions of
this Agreement. If you transfer the Software, you must transfer all
components and documentation and erase any copies residing on computer
equipment. Your license is automatically terminated if you transfer the
You expressly acknowledge and agree that use of the Software is at
your sole risk. Except for the limited ninety (90) day warranty on the
media set forth below. It is the user's responsibility to stop programs
which might block Mobile Spy on the phone, should this situation arise.
Due to the fact that the software is a digital good and registration
information can not be reclaimed, we do not give refunds for simply
changing your mind. All sales are final. License period starts at time
of purchase. Logs older than thirty days are subject to automatic
REX warrants to the original consumer purchaser that the digital
media furnished in this product will be free from defects in materials
and workmanship under normal use for a period of ninety (90) days from
the date of purchase (as evidenced by your receipt). If the digital
media furnished in this product proves to be defective, and provided
that the original consumer purchaser returns the media to REX in
accordance with the instructions in this paragraph, REX will replace the
defective digital media free of charge to the consumer purchaser, if the
digital media proves to be defective within the ninety (90) day period
following the date of purchase.
Terms are subject to change at any time.
© 2003-2016 Retina-X Studios, LLC. All rights