How do I signup for Mobile Spy online?
After you have decided to purchase, go to the
purchase page. Click the Buy Now link for the billing frequency
you would like. Follow the screens and enter the requested information
to purchase online. We accept the following credit cards for online
- American Express
- Bank / Wire Transfer
- Diner's Club
- Pay cash at 7-Eleven
After your order completes you will immediately receive an email
containing a link to download your software and instructions for
What charge will show on my card?
The charge for any software on our site will
appear as "Avangate.com/retinax.com - +31 88 000 0008."
What is your refund policy?
It is company policy that our customer
databases remain confidential and private. We have not, will not,
and won't ever sell names to "spammers" or other parties who would
like to use our databases to advertise or solicit their products or
services. Our products do not collect any information from your
phone other than the information required for the products'
Do you provide technical support?
Yes. After your purchase you will receive a premium software
product with step-by-step instructions, updates for life, online and
toll-free technical support for life. In the rare case of a problem,
our support team will give you step-by-step instructions to correct
your issue. 100% Guaranteed.
How do I cancel my subscription?
If you are a previous customer with a
subscription and wish to cancel it, just contact us by submitting a
support ticket or contacting our 24/7 Live Chat to let us know you
wish to cancel. Your subscription will be canceled at that point and
no further billing will ensue. It is recommended once you cancel
your subscription to remove Mobile Spy from all devices associated
with your account.
Do you provide software updates?
Yes. As long as you are a Mobile Spy subscriber you will receive
the latest upgrades to the software free of charge. We announce any
software upgrades through your online account main page.
Common Technical Support Questions
Does Mobile Spy work on my phone?
Mobile Spy works on any smartphone that runs the Android, iPhone or
BlackBerry operating system. A partial list of compatible phones can
be found here. When looking at these
images in consideration of having a smartphone that will be compatible
with Mobile Spy, please be aware that compatiblity means not only the
Make / Model of the phone, but also the Firmware /
Operating System Version that is running on the phone. All
compatible operating system versions are listed in their appropriate
sections. Your phone's account must have Internet access to insert
logs to your account.
What are the basic steps for installing? /
How do I create my account?
No matter which smartphone you have, the first step to monitor your
child or employee by installing Mobile Spy is to create your account
online. You can do this on your computer. Just go to the
registration page and create your trial or full version account
according to the instructions on that page. After you have created
your account, go to the instructions page in the next question for
whichever type of smartphone you have. For more details on
registering, see the User Guide.
Why Are My GPS Logs not Being Inserted?
GPS Logs are logged in version 3.0 or later on
iPhone, Android, BlackBerry and Symbian devices. Your device
MUST have a built-in GPS receiver for GPS tracking to work.
Locations are inserted when a GPS signal is available. Mobile Spy
can get a location ONLY when the GPS receiver in
the phone can receive a location. If no location can be found, then
no information can be inserted. Also, if your service provider
charges for GPS services, make sure your phone plans have this
feature in order for GPS locations to be captured.
How long are my logs stored in my account?
All logs stored on your Mobile Spy account are subject to deletion
after thirty (30) days. We encourage customers who
wish to keep their logs to back them up into a CSV format file inside
the web panel by clicking on the "Download CSV' link on each log page.
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